Customers must come first

If you pick up a newspaper, or read a telecoms industry magazine, you’re likely to see stories about mobile, landline and broadband providers having poor customer service. For an industry which enables communication, technology businesses often struggle to converse well with their customers. The telecoms industry has recently encountered an improvement in its customer service […]

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M2M, connecting retailers with consumers

As M2M technology advances, and more individuals and businesses are realising the potential of what it can do for them, it’s beginning to truly fulfil its potential. IoT will become much more widespread, with a recent study, ‘The Internet of Things: Today and Tomorrow’, showing that 85% of businesses intend to implement IoT by 2019[1]. […]

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