FAQ’s

Find the answers to the most common questions about Jump®

Will a roaming SIM ruin my battery life?

No. From our extensive testing, this isn’t the case. Whereas a single network SIM will continually search for the home network when the signal dips out, our SIM will only search until it finds the next best option, meaning there is no noticeable affect on phone battery life.

Isn’t roaming only available on 2G? If so will I only be able to make voice calls?

As our SIM is 4G ready* it’s able to roam networks for data purposes too. We understand that staying connected is about more than just voice, and appreciate mobile users need to have access to emails, Internet and other data services to stay in touch. The SIM is also in use in the machine–to–machine market, whereby it is solely used for data. Which means it even works on iPads.

Is roaming expensive?

Because we use four separate networks (O2, Vodafone and EE – comprising Orange and T–Mobile) there is some additional cost, however we’ve kept this to a minimum, and believe our system is highly competitive for the peace of mind and service it offers.

Is it like an international SIM where I have to pay to receive calls?

No. Jump® is a SIM card with a UK number. Unlike international SIMs, which roam with UK network partners, we have agreements in place direct with the UK networks. As such, calls will be included within agreed packages and there won’t be any hidden charges.

Will the billing be complicated?

24 Seven handles the billing for Jump® in its entirety. Therefore, customers don’t have to worry about separate bills. In fact, we have a range of very simple tariffs, which correspond to how a user wants to use their phone. You can also monitor your usage online with our free Data Warehouse portal.

Does the Jump® technology really work?

Where many companies have tried and failed, Jump® has succeeded. Innovation is driven by challenges like the one UK mobile users were facing. Our technology works, the processes are robust, and it is all handled on 24 Seven’s own network.

The Government says that National Roaming is no longer a priority. Is that right?

The Government has long sought a solution to poor mobile coverage in the UK, and in summer 2014 started to talk extensively about National Roaming as a solution. At this time, we were already six months into developing our SIM.

In December 2014, the government announced they had agreed a £5bn infrastructure investment programme with the four major Mobile network operators, to improve mobile coverage. This is good news for consumers and the industry, and it will make our roaming SIM even more reliable.

However, these type of investments do take time, and usually face opposition during the planning process (higher phone masts are rarely popular with the communities they affect). Therefore, National Roaming is the only way to improve mobile coverage now, and it may be a decision that is critical for your business.

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Call us on: 08000 247 247

*4G support coming soon.